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What to Expect at the First Meeting With Your Roofing Contractor

As a homeowner, you are concerned about the integrity of your roof. Is it leaking? Will it start leaking soon? Many questions exist and you need someone to provide answers. Well, a professional roofing contractor will provide answers. The better trained professional roofers listen to your concerns, evaluate the situation and then if necessary provide a proposal to you to resolve the problem.

The following sections describe and illustrate what you should expect during that first meeting with your roofing contractor.

Listens to Your Concerns

After arranging a time to meet at your home, a professional roofing contractor will text you ahead of time to alert you that he is on his/her way to your home. Upon arrival, customary pleasantries are exchanged and the roofing contractor should ask three critical questions.

    1. What is it about your roof that concerns you?
    2. When was the last time any form of roof repair or replacement occurred?
    3. How can I help?

A professional will listen and after your response to the help question, they will guide you towards the appropriate answer. This process includes describing the current type of roof on the structure then the various types of options customarily found in your area for a roof. If they are well-prepared, he/she should provide brochures that explain these types of roofs and their corresponding benefits and drawbacks.

Once done explaining and illustrating the types of roofs commonly used for your area and structure; the roofing professional will move on and ask permission to evaluate the roof.

Evaluates Your Roof

 This step typically takes anywhere from 30 minutes to an hour to conduct. Many roofers will actually get up on the roof to walk it and get a closer look at the existing condition of the materials. They’ll investigate by inspecting flashing, collars, drip edge and valleys. They will take measurements and review your current air flow system for the attic.

Most of this work is done on the outside; sometimes though, they may request access to your attic. This is to discover leaks but more importantly look at the roof structure and the underside of the roof deck (the planking materials used to support walking on the roof).

Once done, they will report back to you to explain and discuss with you the current condition of your roof. In many cases, you may only need minor repairs; commonly due to maintenance failures. Many homeowners are unaware that roofs do require regular maintenance; at least every five years the roof should be inspected and critical points are either recaulked or replaced (such as pipe boots).

From here, a roofing professional will ask if it is OK to provide a proposal for services.

Submits a Proposal

The better roof professionals currently use customer management software and they have access right there at your home to load the information into their software. If you respond that you are interested in receiving a proposal, many roofing contractors can prepare this for you on the spot. It takes about 30 to 45 minutes to load the measurements and roofing layout and then generate a proper proposal. Often, they will e-mail it to you and complete meeting by explaining and answering any questions or concerns you may have. In some situations, the roofing professional will have to get answers prior to issuing a proposal to you. But they often will explain to you why and get a proposal to you within one business day. It is rare for it to take longer.

With this proposal, a professional roofer will include copies of their business license, insurance compliance, contractor’s license and a copy of the contract. When they submit the proposal to you, they will schedule a phone meeting to answer your questions and explain the next step in the process. 

As with any roof, this is an exterior function and as such, weather plays a big part related to scheduling and completion. The roofer will cover this too during the proposal submittal.

Summary

The key here is that this is all about integrity. The integrity of your roof and that of the roofing professional. Roofing professionals should listen to your concerns, ask appropriate questions and identify solutions to your problem. Before submitting a proposal, a roofing professional investigates and evaluates your roof. This allows them to have accurate information to load into software to prepare a proposal. The best roofing professionals provide three pricing options: good, better and best.

If you are need of a professional roofer, please fill out the contact form at this link and a roofing professional will contact you soon to arrange the first meeting. Contact an NRCIA Roof Professional

Author: David Hoare

Dave works as a consultant and regional representative to the NRCIA. He works closely with current members teaching and encouraging adherence to the integrity ethics of business operations. He is happy to assist you if you have any questions or concerns.