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A roof protects everyone under it. So should the tools we build to document it.

This Policy states what we hold ourselves to on accessibility, what we have achieved so far, what we have not, how to tell us when something does not work for you, and how fast we will fix it. It is written as commitments with dates attached, because an accessibility statement without a remediation clock is a press release.

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Scope

This Policy applies to the digital properties and materials operated by the National Roof Certification and Inspection Association (“NRCIA,” “the Association,” “we,” “us,” “our”):

• nrcia.org and its subdomains, including all public pages, forms, and the member directory
• inspectionplus.net and the InspectionPLUS® platform, web and mobile
• The member portal and any authenticated member, inspector, or administrator area
• Documents we publish, including standards documents, program materials, certificates, report templates, and forms in PDF and other formats
• Training, examinations, and continuing education we deliver, online or in person
• Events, webinars, and recorded media we produce
• Email and SMS we send

The Sites, the InspectionPLUS® platform, and the NRCIA marks are owned by Field Gate FLP and operated by NRCIA under license. Where this Policy says “we,” it means NRCIA acting under that license.

What this Policy does not cover. Member business websites, member-authored marketing, and third-party services linked from our properties are controlled by others. Section 09 explains what we do about that anyway.

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Our standard

We build and maintain our digital properties to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium.

We chose WCAG 2.2 Level AA because it is the benchmark courts, regulators, and procurement offices actually apply. Where a law that reaches us names an earlier version, conforming to 2.2 AA satisfies it, since 2.2 is backward compatible with 2.1 and 2.0.

We also work to meet, where they apply to us:

• The Americans with Disabilities Act, including Title III as it applies to places of public accommodation and their digital properties
• Section 508 of the Rehabilitation Act and the Revised 508 Standards, where a federal agency or a federal contractor procures or relies on our materials
• The Unruh Civil Rights Act and the California Disabled Persons Act, as a California-based organization serving California consumers
• Section 504 of the Rehabilitation Act and state equivalents, in the delivery of training and examinations

We do not claim full conformance today. Section 04 says where we stand, and section 05 says what we are doing about the gaps. An organization that claims perfect conformance is either not testing or not telling the truth.

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What we actually do to get there

Accessibility is a build practice here, not a scan we run before a launch.

In design. Color pairings are checked against contrast minimums before a comp is approved. Interactive states are designed with a visible focus indicator, not just a hover. Meaning is never carried by color alone. Target sizes meet the 2.2 minimum. Type is set to remain legible at 200 percent zoom and to reflow at 400 percent without horizontal scrolling.

In build. Semantic HTML first, ARIA only where semantics fall short. Every image carries meaningful alternative text, or is marked decorative when it is. Every form control has a programmatically associated label, and errors are announced, described in text, and paired with a correction suggestion. Heading structure is a real outline, not styling. Every function reachable by mouse is reachable by keyboard, in a logical order, with no traps. Skip links are present. Language is declared. Motion respects the reduced-motion preference. Nothing autoplays with sound.

In testing. Automated scanning runs in the build pipeline on every release. Automated tools catch roughly a third of real issues, so we also run manual keyboard-only testing and assistive technology testing on the flows that matter most: finding an inspector, requesting an inspection, verifying a certificate, signing in, and completing an inspection record. We test against current versions of NVDA and JAWS on Windows, VoiceOver on macOS and iOS, and TalkBack on Android.

In content. Plain language. Descriptive link text, never “click here.” Tables used for data with proper headers, never for layout. Captions on published video. Transcripts on published audio. Audio description where visual information is not otherwise conveyed.

In procurement. Before we adopt a third-party component, platform, or vendor, we request a current VPAT or Accessibility Conformance Report and we weigh it in the decision. A vendor that cannot produce one, or produces one that is obviously boilerplate, is a mark against selection.

In training. Everyone who designs, writes, or builds for our properties is trained on this Policy and on the parts of WCAG their role touches.

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Where we stand today

Conformance status: partially conformant with WCAG 2.2 Level AA. Parts of our properties do not yet fully conform. Being specific about which parts is the point of this section.

Known gaps as of the last updated date above:

1. Legacy PDF documents. Standards documents, program materials, and archived resources published before 2026 were not built as tagged, accessible PDFs. They lack a document structure tree, reading order, and alternative text.
2. Inspection report and certificate output. Reports and certificates generated by InspectionPLUS® are produced as PDFs and are not yet fully tagged. Photographic evidence inside a report carries a caption but not always a descriptive alternative.
3. Archived recorded media. Training and webinar recordings published before 2026 are captioned but some lack full transcripts and audio description.
4. Third-party embedded components. Certain embedded scheduling, mapping, and form components are supplied by vendors and do not fully conform. Section 09 covers what we do about these.
5. Complex interactive tables in parts of the member portal do not yet expose full row and column relationships to assistive technology.

If a gap on this list blocks you right now, do not wait for the remediation date. Contact us using section 07 and we will get you the content another way, at no cost, promptly.

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Remediation commitments

Gap	Commitment	Target
New content and new features	Conform to WCAG 2.2 AA at release. No new page, template, document, or feature ships without passing the checks in section 03	In effect now
Inspection report and certificate PDF output	Regenerate as tagged, structured, accessible PDFs with reading order, document title, and descriptive alternatives for photographic evidence	Q1 2027
Complex portal tables	Full header and relationship exposure to assistive technology	Q4 2026
Legacy PDF library	Remediate the most-requested documents first, then the remainder, and provide an accessible HTML alternative for any document that cannot be remediated	Rolling, priority documents by Q2 2027
Archived recorded media	Transcripts on all published recordings, audio description where visual information is not otherwise conveyed	Q2 2027
Third-party embedded components	Vendor remediation, or replacement, or an accessible alternative path to the same function	Q3 2027

Independent audit. We commission a third-party accessibility audit of our public properties and the InspectionPLUS® platform, and we repeat it at least every 24 months, and after any redesign or major platform release. Findings feed the table above and the table is updated with the results.

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If something does not work, here is another way in

We will not make you fight the interface. Every core function has a human path.

• Find an accredited member: call (888) 687-7663 and we will search the directory for you and give you names, credentials, and contact details.
• Request an inspection: call the number above or email legal@nrcia.org and we will take the request and route it to a member.
• Verify a certificate: call or email with the certificate number and we will confirm it verbally and in writing.
• Get a document in another format: large print, plain text, accessible HTML, or a tagged PDF. Ask and we produce it.
• Member portal or InspectionPLUS® tasks: call and a member services representative will complete the task with you.

None of this costs anything. We do not charge for an alternative format, an accommodation, or assisted service, and we do not treat a request for one as a service exception.

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Tell us when we get it wrong

Barrier reports are the highest-signal feedback we get. Send them.

Email: legal@nrcia.org, subject line “Accessibility” Phone: (888) 687-7663 Mail: National Roof Certification and Inspection Association, Attn: Accessibility, 1421 N Wanda Rd, Suite 120P, Orange, CA 92867 Relay: we accept calls placed through 711 telecommunications relay and through video relay services.

Tell us whatever you have. Any of it helps, none of it is required:

• The page address or the screen where it happened
• What you were trying to do
• What happened instead
• Your browser, operating system, and any assistive technology and version

What happens next, with dates:

Step	Commitment
Acknowledgement	Within 2 business days, from a person, not an autoresponder
Assessment and response, with a plan and a target date	Within 10 business days
Fix for a barrier that blocks a core function	Within 30 calendar days
Fix for other issues	Prioritized into the next release cycle, with the date given to you in the response
Interim access	Offered in the acknowledgement, not held back until the fix ships

If we cannot resolve something, we say so plainly, we explain why, and we tell you the alternative rather than leaving the thread to go cold.

Escalation. If your report is not handled the way this section describes, escalate to legal@nrcia.org with “Accessibility Escalation” in the subject line. Escalations are reviewed by the accessibility coordinator named in section 12 and answered within 10 business days.

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Accommodations in training, examination, and accreditation

Accreditation is a credential. The route to it has to be open to a qualified professional with a disability.

We provide reasonable accommodations in program training, examinations, pillar assessments, and continuing education. These include, and are not limited to:

• Extended examination time
• A separate or reduced-distraction testing environment
• A reader, a scribe, or assistive technology
• Materials in large print, braille, accessible HTML, or tagged PDF
• Captioning, transcripts, and live sign language interpretation for instruction and events
• Rest breaks and permission for medication, food, or medical devices during examination
• Alternative formats for practical assessment components, where the alternative still measures the competency the standard requires

How to request one. Email legal@nrcia.org with “Accommodation Request” in the subject line, ideally at least 15 business days before the session or examination date. We may request documentation only where it is genuinely necessary to identify an effective accommodation, we keep it confidential and separate from your membership record, and we handle it under the Privacy Policy.

We do not charge for an accommodation. We do not record an accommodation on a credential, a certificate, a transcript, or a directory listing, and we do not disclose it to a member’s employer, an affiliated business, or anyone else without written authorization.

Requesting an accommodation is never a factor in accreditation, credential standing, discipline, directory placement, or lead routing. That commitment sits alongside the non-retaliation commitment in the Privacy Policy and is enforced the same way.

Events. In-person events are held in accessible venues. Registration asks about access needs, and the request goes to a person who follows up. Ask early where you can, and ask late if you must. We would rather scramble than have you not attend.

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Members, third parties, and the parts we do not control

Member business websites and member marketing are not ours. Members are independent professionals responsible for their own digital properties, and this Policy does not govern them.

What we do instead:

• We build accessible templates. Report templates, certificate formats, badges, and marketing assets we supply to members are built to the standard in section 02, so a member using our materials starts from a conformant base.
• We publish guidance. Members get practical accessibility guidance as part of program materials, including alternative text, contrast, captioning, and accessible document practice.
• We take reports. If you hit a barrier on a member’s property, tell us at legal@nrcia.org. We pass it to the member and follow up. We do not have authority over a member’s own website and we will not pretend to, but a member who ignores an accessibility complaint we routed to them is a member we will have a conversation with.

Embedded third-party components. Where a vendor component on our properties does not conform, we press the vendor, we look for a replacement, and in the meantime we provide an accessible path to the same function. If you hit one, section 06 is the way through and section 07 gets it on the list.

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Our position on accessibility overlays

We do not use an accessibility overlay, toolbar, or widget, and we do not recommend one to members.

Overlays sell the idea that a single line of JavaScript makes a site conformant. It does not. Overlays frequently conflict with the screen reader, keyboard navigation, and magnification tools a person already has configured, they leave the underlying code unfixed, and they have themselves been the subject of a substantial and growing volume of litigation. Deploying one tends to make a property harder to use for the people it claims to help while creating a written record that the operator knew about the barriers.

We fix the code. It is slower and it is the only thing that works.

If a member asks us whether to install one, the answer is no, and this section is why.

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Legal position, stated honestly

We publish this Policy because accessibility is the right way to build, and because we would rather be measured against a written standard than argue about an unwritten one.

Nothing here is a warranty that every page, document, or feature conforms to WCAG 2.2 Level AA at every moment. Section 04 lists the gaps we know about. New content and third-party changes can introduce new ones. What we commit to is the standard in section 02, the practice in section 03, the dates in section 05, the alternatives in section 06, the response times in section 07, and the accommodations in section 08. Those are enforceable commitments and we intend to be held to them.

If you believe we have failed one of them, tell us first using section 07. We would rather fix it than litigate it, and a barrier report reaches the person who can act on it faster than a demand letter does.

This Policy does not limit any right you hold under the Americans with Disabilities Act, the Unruh Civil Rights Act, the California Disabled Persons Act, Section 504 or Section 508 of the Rehabilitation Act, or any other law. Where a law gives you a greater right than this Policy describes, the law controls.

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Ownership and review

Accessibility is owned by a named person, not by a committee that meets when something breaks.

Accessibility Coordinator National Roof Certification and Inspection Association Attn: Accessibility Coordinator 1421 N Wanda Rd, Suite 120P Orange, CA 92867 (888) 687-7663 legal@nrcia.org

The coordinator owns this Policy, the remediation table in section 05, the barrier report queue in section 07, the accommodation process in section 08, and the vendor conformance review in section 03.

This Policy is reviewed at least annually, and after any redesign, platform release, audit, or change in applicable law. The “Last updated” date at the top reflects the most recent review. Prior versions are retained in our records.

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How this Policy relates to the others

• Terms of Use governs your use of the Sites and the platform.
• Privacy Policy governs personal information, including any documentation you provide with an accommodation request.
• Cookie Policy governs cookies and similar technologies, including how the preference center itself is built to be operable by keyboard and screen reader.
• Member Agreement Policy governs membership, accreditation, and discipline, including the non-retaliation commitment referenced in section 08.
• Do Not Sell or Share My Personal Information covers California privacy rights.

Where this Policy grants a right or a commitment the others do not, this Policy applies to accessibility matters.

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Contact

Accessibility reports are acknowledged within 2 business days and answered within 10.

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NRCIA marks, programs, and platform technology are owned by Field Gate FLP and used under license. LeakFREE®, Forensic ROOF®, InspectionPLUS®, Mr. RoofCheck®, Today’s Inspection… Tomorrow’s Protection®, and Got Leaks?® are registered trademarks of Field Gate FLP. RoofGUARD™, ForensicGUARD™, DisasterGUARD™, E3GUARD™, and Think Like a Raindrop™ are trademarks of Field Gate FLP.

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